customer success manager kpis

Discover the most effective Customer Success Manager KPIs to drive business growth and improve client satisfaction. Learn how these key performance indicators empower CSMs to proactively manage customer relationships, boost retention, and maximize value delivery. The article covers core metrics such as churn rate, net promoter score (NPS), product adoption, and customer health scores—helping teams monitor progress and identify areas for improvement. Find out how top organizations use these KPIs to align success strategies, enhance collaboration, and foster long-term loyalty. Whether you're a SaaS leader, team manager, or CSM professional, this guide provides actionable insights to measure success, set realistic targets, and optimize your customer success operations for maximum impact.