How Can I Log In to CapCut?
Logging in to CapCut is simple and can be done on mobile, PC, or web. Follow the steps below to access your account, whether you are a new user or already have an account.
Find FAQs, video tutorials, and troubleshooting articles. Learn how to make the most of every CapCut feature with ease.
As of January 2026, CapCut does not offer a "private account" feature on any platform—including Web, Desktop (Windows/macOS), and Mobile (iOS/Android).
As of January 2026, neither CapCut Web or CapCut Desktop (PC/Mac) supports changing your profile picture. This functionality is exclusively available on the CapCut Mobile App.
The refund process depends on where and how you made your purchase.
You can update your avatar and nickname in CapCut to personalize how your profile appears.
Your UID (User ID) and DID (Device ID) are unique identifiers that help CapCut support locate and troubleshoot your account.
If you can use CapCut normally in your country or region, it means your account already meets the local age requirements.
CapCut regularly releases updates across all platforms—mobile, desktop, and web—to improve performance, introduce new features, and enhance the overall user experience.
We're excited to let you know that the dedicated iPad app is currently in Beta development.
This is a known usability challenge when using CapCut on iPad, and it's primarily due to how the app is currently optimized (or not fully optimized) for tablet touch interaction.
The CapCut mobile app will not be taken offline or replaced by CapCut for iPad. Both versions are actively supported and designed for different editing needs and use cases.
The Videos you see on the Template tab or on some users' profile pages are templates created by CapCut creators. These are not finished videos, but reusable designs that help you create your own videos quickly and easily.
CapCut offers tailored editing experiences across devices. While both the CapCut mobile app and CapCut for iPad support powerful video creation, CapCut for iPad is designed for more advanced and complex editing workflows.
If the Template page or navigation tabs are missing, it is usually due to app caching issues, network instability, or an outdated app version.
Template loading speed is primarily affected by your internet connection and device performance. Usually, switching your network or clearing temporary data can resolve this issue quickly.
This issue is usually caused by an outdated app version or network instability. Please try the following solutions to get it working.
If your template export in CapCut appears frozen, stops at a certain percentage, or fails without completing, this is often due to system resources, connectivity, or project complexity—not a permanent error.
CapCut templates help you quickly create videos using pre-designed effects, transitions, stickers, and music. You can search for templates on mobile, PC, and Web, though availability may vary by platform.
CapCut offers a rich library of editable video templates that you can customize with your own photos or videos.
CapCut is continuously improving its AI and creative features to better support different styles, formats, and creative needs.
"Garbled text" (e.g., random symbols like "#@!%", distorted characters, or unreadable glyphs) in AI-generated images typically occurs when the AI model attempts to simulate text-like shapes without understanding real language, or when non-Latin scripts are misrendered due to font or encoding limitations.
When using AI image generation in CapCut, you may notice that people, objects, colors, poses, or scene elements differ significantly between generations—even with the same prompt.
When using AI-powered design tools in CapCut, you might sometimes feel your output looks generic, uninspired, or visually unbalanced—even when following prompts carefully. This isn't a flaw in the tool, but often stems from how prompts are framed, the level of creative guidance provided, or the inherent limitations of current generative models.
A "poor layout effect" in your CapCut project—such as misaligned elements, cluttered composition, inconsistent spacing, or unbalanced visuals—can stem from several causes, including template limitations, manual editing choices, resolution mismatches, or how AI-generated assets are integrated.
Low clarity in AI-generated images within CapCut can result from model limitations, resolution settings, prompt quality, or post-generation scaling.
The increased waiting time for template reviews only applies to the CapCut Mobile App (iOS/Android), as it is the sole platform that allows users to submit templates to the CapCut Community.
CapCut allows creators to publish templates that can later be designated as "Pro" (paid) templates, either by the creator themselves (via CapCut Pro monetization programs) or automatically by the platform based on popularity and quality.
This notification appears when CapCut is unable to save your exported video to the selected folder due to insufficient permissions. Typically, this occurs because the chosen export path is located in a directory that restricts read and write access for applications.
As of January 2026, the ability to export videos in 2K (1440p) or 4K (2160p) resolution depends on your device, operating system, and the CapCut platform you're using. Not all platforms support high-resolution exports due to hardware limitations or software restrictions.
If you're unable to locate your exported videos after finishing an export in CapCut, it's usually because the file path was missed, the export page was closed too quickly, or the default save location is unfamiliar.
When you see "Stabilizing" during export, CapCut is processing video stabilization to reduce camera shake and make your footage smoother.
Due to continuous software iterations, older versions may contain known defects or security vulnerabilities and may not be compatible with new features. To ensure you have the best user experience and optimal security, we strongly recommend using the latest version of CapCut.
Regular updates are essential to ensure CapCut operates securely and efficiently. By keeping your app up to date, you gain access to the latest features, improvements in performance, and important security enhancements that protect your projects and data.
You can easily check your current CapCut version on both desktop and mobile devices. Follow the steps below based on the platform you're using.
Keeping CapCut up to date ensures you get the best possible editing experience. New versions are designed to be faster, more stable, and packed with powerful features to help you create high-quality videos more easily.
To access the newest features, improvements, and bug fixes, make sure you're using the latest version of the CapCut app. Follow the steps below to check for updates on your device.
Keeping CapCut Desktop up to date ensures you have access to the latest features, performance improvements, and bug fixes. You can easily check for updates directly within the app by following the steps below.