How Can I Log In to CapCut?
Logging in to CapCut is simple and can be done on mobile, PC, or web. Follow the steps below to access your account, whether you are a new user or already have an account.
CapCut Help & Support
Find FAQs, video tutorials, and troubleshooting articles. Learn how to make the most of every CapCut feature with ease.
Account Setting
View allHow Do I Make My Account Private?
As of January 2026, CapCut does not offer a "private account" feature on any platform—including Web, Desktop (Windows/macOS), and Mobile (iOS/Android).
How to Change My Profile Picture in CapCut PC?
As of January 2026, neither CapCut Web or CapCut Desktop (PC/Mac) supports changing your profile picture. This functionality is exclusively available on the CapCut Mobile App.
When the "Age Restriction" Appeal Deadline Expires: How to Get a Refund?
The refund process depends on where and how you made your purchase.
How to Change My Avatar and Nickname in CapCut?
You can update your avatar and nickname in CapCut to personalize how your profile appears.
How to Find My UID / DID in CapCut?
Your UID (User ID) and DID (Device ID) are unique identifiers that help CapCut support locate and troubleshoot your account.
What Is the Age Restriction in My Country or Region?
If you can use CapCut normally in your country or region, it means your account already meets the local age requirements.
User Interface and Settings
View allWhy Did Feature Locations or the UI Change After I Updated CapCut?
CapCut regularly releases updates across all platforms—mobile, desktop, and web—to improve performance, introduce new features, and enhance the overall user experience.
Why Can't I Find CapCut for iPad in The U.S?
We're excited to let you know that the dedicated iPad app is currently in Beta development.
Why Can't I Precisely Select Certain Functions on an iPad?
This is a known usability challenge when using CapCut on iPad, and it's primarily due to how the app is currently optimized (or not fully optimized) for tablet touch interaction.
Will the CapCut App Be Taken Offline and Replaced by CapCut for iPad?
The CapCut mobile app will not be taken offline or replaced by CapCut for iPad. Both versions are actively supported and designed for different editing needs and use cases.
What The Videos I Can See on Other CapCut Users' Profile?
The Videos you see on the Template tab or on some users' profile pages are templates created by CapCut creators. These are not finished videos, but reusable designs that help you create your own videos quickly and easily.
What is The Feature Difference Between CapCut App and CapCut for iPad?
CapCut offers tailored editing experiences across devices. While both the CapCut mobile app and CapCut for iPad support powerful video creation, CapCut for iPad is designed for more advanced and complex editing workflows.
Templates & Trends
View allWhy Is There No TAB and Template Page?
If the Template page or navigation tabs are missing, it is usually due to app caching issues, network instability, or an outdated app version.
What Should I Do If the Template Loads Slowly?
Template loading speed is primarily affected by your internet connection and device performance. Usually, switching your network or clearing temporary data can resolve this issue quickly.
What Should I Do If the Template Cannot Be Used?
This issue is usually caused by an outdated app version or network instability. Please try the following solutions to get it working.
What Should I Do If the Template Export Gets Stuck or Fails?
If your template export in CapCut appears frozen, stops at a certain percentage, or fails without completing, this is often due to system resources, connectivity, or project complexity—not a permanent error.
How to Search for Templates in CapCut?
CapCut templates help you quickly create videos using pre-designed effects, transitions, stickers, and music. You can search for templates on mobile, PC, and Web, though availability may vary by platform.
How to Use and Export Templates in CapCut?
CapCut offers a rich library of editable video templates that you can customize with your own photos or videos.
AI Features
View allWhy Is the Final Effect of My Design Not as Expected?
CapCut is continuously improving its AI and creative features to better support different styles, formats, and creative needs.
Why Am I Seeing Garbled Text When I Use AI Design?
"Garbled text" (e.g., random symbols like "#@!%", distorted characters, or unreadable glyphs) in AI-generated images typically occurs when the AI model attempts to simulate text-like shapes without understanding real language, or when non-Latin scripts are misrendered due to font or encoding limitations.
Why Did the People or Objects in My Generated Image Change Unexpectedly?
When using AI image generation in CapCut, you may notice that people, objects, colors, poses, or scene elements differ significantly between generations—even with the same prompt.
Why Does My Project Feel Like It Lacks Creativity or Good Design?
When using AI-powered design tools in CapCut, you might sometimes feel your output looks generic, uninspired, or visually unbalanced—even when following prompts carefully. This isn't a flaw in the tool, but often stems from how prompts are framed, the level of creative guidance provided, or the inherent limitations of current generative models.
Why Is the Layout Effect So Poor in My Project?
A "poor layout effect" in your CapCut project—such as misaligned elements, cluttered composition, inconsistent spacing, or unbalanced visuals—can stem from several causes, including template limitations, manual editing choices, resolution mismatches, or how AI-generated assets are integrated.
Why Are the Images I Generated Not Clear?
Low clarity in AI-generated images within CapCut can result from model limitations, resolution settings, prompt quality, or post-generation scaling.
Editing & Exporting
View allWhy Has the Template Review Time Become Longer?
The increased waiting time for template reviews only applies to the CapCut Mobile App (iOS/Android), as it is the sole platform that allows users to submit templates to the CapCut Community.
How to Determine If the Producer's Template Has Been Converted to a Paid Template?
CapCut allows creators to publish templates that can later be designated as "Pro" (paid) templates, either by the creator themselves (via CapCut Pro monetization programs) or automatically by the platform based on popularity and quality.
Why Does It Show "No Access Permission to Export Path"?
This notification appears when CapCut is unable to save your exported video to the selected folder due to insufficient permissions. Typically, this occurs because the chosen export path is located in a directory that restricts read and write access for applications.
How Do I Export 2K/4K Videos in CapCut?
As of January 2026, the ability to export videos in 2K (1440p) or 4K (2160p) resolution depends on your device, operating system, and the CapCut platform you're using. Not all platforms support high-resolution exports due to hardware limitations or software restrictions.
Why Can't I Find My Exported Videos?
If you're unable to locate your exported videos after finishing an export in CapCut, it's usually because the file path was missed, the export page was closed too quickly, or the default save location is unfamiliar.
Why Video Export Shows "Stabilizing" and Takes So Long
When you see "Stabilizing" during export, CapCut is processing video stabilization to reduce camera shake and make your footage smoother.
Download & Install
View allHow Do I Return to an Older Version of CapCut on PC?
Due to continuous software iterations, older versions may contain known defects or security vulnerabilities and may not be compatible with new features. To ensure you have the best user experience and optimal security, we strongly recommend using the latest version of CapCut.
Why Am I Being Forced to Update CapCut on PC?
Regular updates are essential to ensure CapCut operates securely and efficiently. By keeping your app up to date, you gain access to the latest features, improvements in performance, and important security enhancements that protect your projects and data.
Where Can I Find My Current Version?
You can easily check your current CapCut version on both desktop and mobile devices. Follow the steps below based on the platform you're using.
Why Should I Update to a New Version of CapCut?
Keeping CapCut up to date ensures you get the best possible editing experience. New versions are designed to be faster, more stable, and packed with powerful features to help you create high-quality videos more easily.
How Do I Get the Latest Version of the CapCut App?
To access the newest features, improvements, and bug fixes, make sure you're using the latest version of the CapCut app. Follow the steps below to check for updates on your device.
How Can I Update CapCut to The Latest Version on PC?
Keeping CapCut Desktop up to date ensures you have access to the latest features, performance improvements, and bug fixes. You can easily check for updates directly within the app by following the steps below.
