The price differences you noticed in CapCut are due to limited-time promotional campaigns that are currently being tested and optimized for selected users, which means not all accounts may see the same pricing.
We completely understand how this may feel. However, please note that for virtual products, benefits are granted immediately after purchase, and at this time, refunds are not supported.
For more details about the subscription, please contact our support team for assistance.
If You'd Like Us to Check Further:
If you believe there may be an issue, you can contact the support team and provide:
▪️ A screenshot of your order showing the payment amount
▪️ A screenshot of where you saw the lower price
This will help us verify your case more thoroughly.
After receiving your information, our team will review it and may escalate it for further verification if needed. Please note that this process can take some time, and updates will be shared with you as soon as possible.
Additional Tips & Suggestions
To help you avoid similar situations in the future, here are a few helpful tips:
- Check for ongoing promotions: Offers may vary by account, region, or time, so it's worth checking before purchasing
- Stay updated with the latest version: Some promotions or pricing adjustments may only appear in newer versions of CapCut
- Follow official announcements: New campaigns and discounts are often shared through official channels
- Compare benefits, not just price: Different plans or promotions may include varying features, credits, or storage
We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding and patience. Your support means a lot to us, and we remain committed to improving your experience.