If you encounter payment issues while using a credit or debit card for CapCut subscriptions or in-app purchases, it is usually related to card settings, banking policies, or account configurations. By following a series of troubleshooting steps, you can identify the cause and resolve the issue efficiently. 📍 If you continue to experience card errors after checking your details and contacting your bank, please contact our support team for assistance.
Check Your Card and Payment Details
First, ensure that your card has sufficient funds for the transaction. CapCut accepts Visa, Mastercard, American Express, Discover, JCB, and Diners cards, so verify that your card is one of the accepted types. Double-check all card details, including the card number, expiration date, and CVV code, to ensure there are no entry errors.
If you are paying via a mobile app, confirm that the card linked to your App Store or Play Store account is correctly set up. If there are issues with these accounts, you may need to contact Apple Support or Google Support for assistance. You can also try alternative payment methods supported by CapCut if your card continues to fail.
Contact Your Bank
If your card information is accurate and you have sufficient funds, your bank may provide more details about why the payment was declined. Contact them using the number on the back of your card or via online/mobile banking. Be sure to provide specific payment details such as the date, time, currency, and amount, and ask why the transaction to CapCut was declined.
You may also want to verify the following with your bank:
- Whether the card has been activated (for new cards).
- Whether the card allows international and online purchases.
- Whether the type of purchase you're making is authorized.
- Whether the bank mistakenly flagged your CapCut payment as potential fraud.
Contact CapCut Support for Further Assistance
If your bank confirms that your CapCut transaction is authorized but you still experience errors, you should contact CapCut's support team. Provide all relevant details so the team can assist you in resolving the payment issue quickly.