Account Settings
Find step-by-step guides to update your profile, change passwords, enable two-factor authentication, manage connected devices, and recover access. Troubleshooting tips and security best practices included.
How Do I Make My Account Private?
As of January 2026, CapCut does not offer a "private account" feature on any platform—including Web, Desktop (Windows/macOS), and Mobile (iOS/Android).
How to Change My Profile Picture in CapCut PC?
As of January 2026, neither CapCut Web or CapCut Desktop (PC/Mac) supports changing your profile picture. This functionality is exclusively available on the CapCut Mobile App.
When the "Age Restriction" Appeal Deadline Expires: How to Get a Refund?
The refund process depends on where and how you made your purchase.
How to Change My Avatar and Nickname in CapCut?
You can update your avatar and nickname in CapCut to personalize how your profile appears.
How to Find My UID / DID in CapCut?
Your UID (User ID) and DID (Device ID) are unique identifiers that help CapCut support locate and troubleshoot your account.
What Is the Age Restriction in My Country or Region?
If you can use CapCut normally in your country or region, it means your account already meets the local age requirements.
How to Request A Refund for My Subscription or Renewal Under The "Appeal Age Restriction" Stage?
If your account is under age restriction appeal and you have an active subscription or renewal, you can request a refund by following the steps below.
What Can I Do If I'm Told I Don't Meet the Age Requirement?
If you see a message indicating that you don't meet the age requirement and believe this is an error, you can submit an appeal directly through the CapCut mobile app. The in-app appeal process is the fastest way for us to review and resolve age verification issues.
Why Does The "Don't Meet The Age Requirement" Prompt Appear on CapCut APP?
If you see a message saying "You don't meet the age requirement" and you've been logged out, it means CapCut's system has identified your account as not meeting the minimum age requirement to use the platform. We understand this can be confusing or upsetting, and we're sorry for the inconvenience this may cause.
How Can I Sign Out of My Capcut Account?
You can follow the steps below to sign out of your CapCut account, depending on the platform you're using.
What Should I Do If CapCut Shows "No Internet Connection" or Cannot Connect?
If CapCut displays a "No internet connection" error—or fails to load templates, sync projects, or access AI features—it usually indicates a network, device, or app-level issue.
How to Link TikTok with CapCut?
Linking your TikTok account to CapCut enables seamless features like direct publishing to TikTok, syncing drafts, and accessing TikTok-specific templates or effects.
