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HomeAccount SettingWhen the "Age Restriction" Appeal Deadline Expires: How to Get a Refund?

When the "Age Restriction" Appeal Deadline Expires: How to Get a Refund?

The refund process depends on where and how you made your purchase.

*No credit card required
request a refund on CapCut
CapCut
CapCut
Jan 13, 2026
2 min(s)

We understand this situation can be frustrating. The refund process depends on where and how you made your purchase. Please follow the instructions below based on your subscription type.

Table of content
  1. Scenario 1: Subscriptions via App Store (iOS/iPadOS)
  2. Scenario 2: Subscriptions via Web, PC, or Android (Google Play)
  3. Scenario 3: Automatic Refund (Other Users)

Scenario 1: Subscriptions via App Store (iOS/iPadOS)

For users who subscribed through Apple's ecosystem, refund requests must be handled directly through Apple, as they manage the payment and billing.

    1
  1. Open Settings on your device.
    2. 2
  2. Tap on your Apple ID (your name/profile at the top).
    3. 3
  3. Select Media & Purchases (or iTunes & App Store).
    4. 4
  4. Tap See All under "Purchase History" or go to Purchase History directly.
    5. 5
  5. Find your CapCut subscription record.
    6. 6
  6. Tap Report a Problem.
    7. 7
  7. Select the reason (e.g., "I didn't mean to purchase this") and submit your refund request.

📍 Note: You can also manage this via the Apple ID website on a computer if the mobile steps differ slightly.

Scenario 2: Subscriptions via Web, PC, or Android (Google Play)

If you subscribed through the CapCut website, PC client, or Google Play, the process is slightly different.

For Web/PC Users:

    1
  1. Please visit the Payment Management section of the platform where you subscribed (e.g., the CapCut Web/PC portal).
    2. 2
  2. Look for Transaction History or Subscriptions.
    3. 3
  3. If a direct cancellation/refund option is not available, please proceed to contact our support team or the payment gateway provider (e.g., Stripe, PayPal, or your bank) with your order number.

For Google Play (Android) Users:

    1
  1. Visit the Google Play Refund Portal or open the Google Play Store app.
    2. 2
  2. Go to Menu > Subscriptions.
    3. 3
  3. Select your CapCut subscription.
    4. 4
  4. Choose Cancel or Refund (if the time window allows) or select Report a problem for further assistance.

Scenario 3: Automatic Refund (Other Users)

If you are not using the App Store or Web/PC platforms (e.g., specific regional partners or direct billing), please note the following:

  • Automatic Processing: Once the appeal deadline expires, the system will automatically process your refund.
  • Refund Time: The funds will typically be credited back to your original payment method within 7 business days.
Details of Refund Method

Thank you for your understanding and patience.