Thank you for contacting CapCut Support. We're sorry for the inconvenience. If you see a message indicating that you don't meet the age requirement and believe this is an error, you can submit an appeal directly through the CapCut mobile app. The in-app appeal process is the fastest way for us to review and resolve age verification issues. Please make sure your app is updated to the latest version before submitting your request.
📍 If you need further help, please contact our support team.
Why Does the CapCut App Have an Age Requirement?
CapCut applies an age requirement to comply with local laws and regulations related to user privacy and online safety. These rules are designed to protect minors and ensure that personal data is handled in a responsible manner. In some regions, age restrictions are also required for access to certain features or content within the app. If your account is flagged due to age verification, it doesn't necessarily mean there's an issue with your account—submitting an appeal through the CapCut mobile app allows our team to review the situation and help restore access if applicable.
How to Submit an Age Restriction Appeal
- 1
- Open the CapCut Mobile App. 2
- Log in to your CapCut account. 3
- When the age restriction pop-up appears, tap Appeal. 4
- Follow the on-screen instructions to complete and submit your appeal.
Once submitted, your request will be reviewed by the CapCut team.
📍 If your appeal is approved, your account will continue to work normally.
📍 If your appeal is unsuccessful, your account will be deleted.
📍 We strongly recommend downloading any important data before or during the appeal process to avoid losing your projects.
Thank you for your understanding and cooperation as we work to keep CapCut safe and compliant for all users.