If you see a message saying "You don't meet the age requirement" and you've been logged out, it means CapCut's system has identified your account as not meeting the minimum age requirement to use the platform. We understand this can be confusing or upsetting, and we're sorry for the inconvenience this may cause.
📍 If you need help, please contact our support team.
What Does This Mean?
When this prompt appears:
- CapCut has determined that the account does not meet the required age to use the app.
- As a result, the account is scheduled for deletion to comply with platform policies.
What You Can Do Now
Download Your Data
If the pop-up appears, you will see a "this link" option.
- Tap it to download your data before the account is deleted.
- We strongly recommend doing this to avoid losing important projects or files.
Submit an Appeal (If You Disagree)
If you believe this decision is a mistake:
- 1
- Log in to your account again using the CapCut Mobile App. 2
- When the age prompt appears, tap Appeal. 3
- Follow the on-screen instructions to submit your appeal.
CapCut will review your request after submission.
📍 If your appeal is approved, your account will remain active.
📍 If your appeal is unsuccessful, your account will be permanently deleted.
📍 Please make sure to download your data even while your appeal is being reviewed.