If you're experiencing issues such as being unable to invite others to collaborate, join someone else's Cloud Space, view shared projects, or open a shared link, we sincerely apologize for the inconvenience. We understand how important smooth collaboration is to your creative workflow.
📍 If you need further assistance, please contact our support team with details about your region and the issue you're encountering.
Possible Reason: Regional Restrictions
Currently, some cross-regional collaboration and invitation features may not be fully supported due to regional data policies and compliance requirements. Because cloud data must follow specific local regulations, certain sharing or access functions between different countries or regions may be limited.
As a result, users located in different regions from the Cloud Space owner may encounter restrictions, including:
- Inability to send or accept collaboration invitations
- Failure to join a shared Cloud Space
- Shared projects not appearing even after joining
- Shared links not opening properly
Why Does This Happen?
Cloud collaboration relies on regional servers and data governance policies. In some cases, cross-border data synchronization may be temporarily restricted to ensure compliance with local regulations and data security standards.
We understand this may disrupt teamwork, especially for globally distributed teams, and we truly regret any inconvenience caused.
What Can You Do?
If possible, confirm whether all collaborators are located in the same region as the Cloud Space owner. Additionally, ensure that:
- You are logged into the correct account
- Your app is updated to the latest version
- Your internet connection is stable