Why Does CapCut Show "Retry After 24h" During Login?

🌐 On Web Platforms

Step 1: Understand The Trigger

• The web version relies entirely on third-party authentication (TikTok, Google, Apple).
• If your linked account's birthdate indicates you're under the minimum age (usually 13, or 16 in the EU), or if the system suspects inconsistent age data, it enforces a 24-hour cooldown.

Step 2: Verify Your Identity Provider's Info

• Go to your TikTok/Google/Apple account settings and confirm:
  • Your date of birth is accurate and shows you meet the age requirement.
  • No recent changes were made that might confuse the system (e.g., switching from an adult to a teen account).

Step 3: Check System Time & Clear Cache

• Ensure your computer's date and time are set automatically (incorrect time can break token validation).
• Clear browser cookies to remove stale session data.

Step 4: Wait and Retry

• Do not attempt to log in repeatedly—this may reset the timer.
• Wait exactly 24 hours from the first failed attempt, then try again with the same account.

📍 Notice: Web login restrictions are enforced by backend services—you cannot bypass them via incognito mode or different browsers.

💻 On PC Platforms (Windows/macOS Desktop App)

Step 1: Recognize The Same Backend Logic

• The desktop app uses the same authentication system as the web version. A "Retry after 24h" error means your identity provider has been temporarily flagged.

Step 2: Confirm Device Time Settings

Incorrect system clock can cause token expiration errors that mimic age violations.

• Windows: Settings > Time & Language > "Set time automatically" → ON  

• macOS: System Settings > General > Date & Time > "Set date and time automatically" → ON

Step 3: Log Out and Restart

• Fully sign out of CapCut Desktop.
• Restart your computer to clear cached credentials.
• Avoid logging in during the 24-hour window—even from mobile—to prevent extending the lockout.

Step 4: Reattempt After 24 Hours

• Use the same login method (e.g., TikTok) after the waiting period.
• If successful, go to Profile > Account to verify your displayed age aligns with expectations.

📍 Notice: The desktop app does not store sensitive age data locally—all checks happen server-side in real time.

📱 On Mobile App Platforms (iOS/Android)

Step 1: Identify Common Causes

• You recently changed your birthdate on TikTok/Google/Apple.
• You tried to log in multiple times in quick succession.
• Your account was previously marked as underage, and a new login triggered re-verification.

Step 2: Do Not Create A New Account

Making a second account with a fake birthdate violates CapCut's Terms and may lead to permanent bans on all associated devices.

Step 3: Validate Device Date & Region

Go to:

• iOS: Settings > General > Date & Time → Enable SetAutomatically

• Android: Settings > System setting > Date & Time → "Set time automatically" → ON

Also, check region settings. Some countries enforce stricter age gates (e.g., South Korea requires 19+ for certain content).

Step 4: Look for An Appeal Option

• After the error screen, some app versions show a "Request Review" or "Verify Age" button.
• If available, follow the prompts to submit official ID (only if you genuinely meet the age requirement).

Step 5: Wait Patiently

• The 24-hour timer starts from your first failed attempt, not the last.
• Logging in early will not reset the clock faster—it may even extend the restriction.

📍 Notice: This lockout is account-based, not device-based. Switching phones or reinstalling the app won't help.

🔁 Final Recommendations (All Platforms)

• Always use real, consistent personal information across TikTok, Google, Apple, and CapCut.
• If you're a parent managing a teen's account, ensure the linked identity provider reflects the correct age tier.
• If the issue persists after 24+ hours, contact CapCut Support through the official help center and include:
  • Your login method (e.g., "TikTok")
  • Country/region
  • Screenshot of the error (if possible)