If you're trying to sign up for or log in to your CapCut account using an email address but haven't received the verification code, don't worry—this is a common issue with several possible causes. The email verification process is used across Web, PC, and Mobile App whenever you choose email as your login or registration method.
Below are the most likely reasons and how to resolve them:
Check Your Spam, Junk, or Promotions Folder
Many email providers (like Gmail, Outlook, or Yahoo) automatically filter automated messages into spam or "Promotions" tabs.
📍 Tip: Search your inbox for "CapCut" or "@capcut.com". If found in spam, mark it as "Not Spam" to ensure future emails land in your primary inbox.
Typo in Your Email Address
A small typo (e.g., "gamil.com" instead of "gmail.com") means the code was sent to a non-existent or incorrect address.
📍 Tip: Double-check the email you entered during login/signup. If wrong, go back and re-enter the correct one.
Email Delivery Delay
Occasionally, due to high server load or network congestion, the email may take 1–3 minutes to arrive.
📍 Tip: Wait up to 3 minutes before requesting another code. Avoid clicking "Resend" repeatedly—it may trigger rate limits.
You've Hit the Resend Limit
For security, CapCut restricts how many verification codes you can request within a short time window (e.g., 3 attempts in 10 minutes).
📍 Tip: If you see a message like "Too many requests," wait 10–15 minutes before trying again.
Your Email Provider Is Blocking CapCut's Messages
Some corporate, school, or regional email services block external senders by default.
📍 Tip: Try using a personal email from Gmail, Outlook, or iCloud instead of a work/school address.
You're Already Logged In on That Account
If you're attempting to log in via email on a device where you're already signed in (especially on Desktop or Web), CapCut may skip sending a code.
📍 Tip: Sign out first, then retry the email login flow to trigger a new verification email.
Platform-Specific Notes
CapCut Mobile App (iOS/Android)
When using "Email" login, the app triggers the verification email immediately. Ensure your device has internet access and that background app refresh isn't restricted.
CapCut Desktop (Windows/macOS)
Same behavior as mobile—email verification is sent upon selecting "Continue with Email." Make sure your system clock is accurate; incorrect time can affect secure email delivery.
CapCut Web
Works identically across browsers. If you use multiple accounts, ensure you're not confusing inboxes (e.g., logged into the wrong Gmail profile).
Still Not Receiving It?
→ Try switching networks (e.g., from Wi-Fi to mobile data).
→ Use a different email address if possible.
→ Contact CapCut Support through the app or official website with your email and device details—we'll help verify your account manually if needed.
Thank you for your patience! We're committed to helping you regain access and keep creating without interruption.