HomeCapCut Pro PlansWhy Didn't I Receive AI Credits / Cloud Storage from the Gifted Membership?

Why Didn't I Receive AI Credits / Cloud Storage from the Gifted Membership?

CapCut's gifted memberships—such as those received through events, referrals, or partner offers—typically grant access to core Pro editing features, but do not automatically include AI credits or expanded cloud storage.

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cloud storage from the gifted membership
CapCut
CapCut
Mar 27, 2026

CapCut's gifted (or promotional) memberships—such as those received through events, referrals, or partner offers—typically grant access to core Pro editing features (e.g., watermark-free export, premium effects, advanced tools), but do not automatically include AI credits or expanded cloud storage. These enhanced resources are classified as premium add-on services, even for Pro users, and are only included in paid subscription plans or available for separate purchase.

As of 2026, AI credits and cloud storage management are only accessible via CapCut Online (Web) and CapCut Desktop (Windows / macOS). The mobile app does not support viewing or managing these resources. Below is a platform-by-platform explanation:

Table of content
  1. CapCut Online
  2. CapCut Desktop (Windows / macOS)
  3. CapCut Mobile App (iOS / Android)

CapCut Online

    1
  1. Log in to Capcut Online.
    2. 2
  2. Go to Profile → Account → Subscription to confirm your gifted membership status.
    3. 3
  3. Navigate to Profile → Credits to check your AI credit balance.

   If you only have a gifted membership, this balance may show 0 subscription-based AI credits.

Credits to view AI credit balance
    4
  1. Go to Cloud Projects to view your current storage allowance.
    Check current storage usage and limit

       Gifted memberships usually retain the standard free-tier cloud storage (e.g., 5 GB), not the expanded Pro storage (e.g., 200 GB).

    📍 Reason: AI credits and extra cloud storage are part of CapCut's "enhanced, deep-dive services"—designed for users who actively use AI generation or store large project libraries. They are not bundled with all Pro-tier benefits, especially in non-paid (gifted) memberships.

    You can purchase additional AI credits or upgrade cloud storage directly on this platform if needed.

    CapCut Desktop (Windows / macOS)

      1
    1. Open the CapCut Desktop app and log in.
      2. 2
    2. Click your profile icon → Account → Credits to view AI credit balance.
    Check current credits
      3
    1. In the Cloud tab, you'll see your current storage usage and limit.
      Check current storage usage and limit

         Users with gifted memberships will typically see the default free-tier limit, not the full Pro allocation.

      📍 Notice: While you can use AI tools (e.g., AI script, smart cut) on Desktop, they will either:

         ▪️ Consume purchased credits (if available)

         ▪️ Be disabled/limited if no credits exist—even with an active gifted Pro membership.

      You can buy more AI credits or expand storage directly within the Desktop app under the Credits or Cloud sections.

      CapCut Mobile App (iOS / Android)

      • The mobile app shows only basic subscription status (e.g., "Pro – Active").
      • There is no interface to view AI credits, no storage usage meter, and no option to purchase additional resources.
      • Even if you use AI-powered features (e.g., auto-captions), they run via on-device processing and do not consume or reflect cloud-based AI credits.

      📍 If you still experience problems, please contact our support team for further assistance.

      Thank you for being part of the CapCut community!

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