Exporting a video in CapCut may fail for several common reasons, which can vary depending on the platform you are using. Understanding these causes and following the detailed troubleshooting steps below for CapCut Online, CapCut PC, and CapCut App (iOS/Android) can help you successfully export your project.
1. CapCut Online
Common Reasons:
- Large file size or high resolution.
- Slow or unstable Internet connection.
- Browser cache issues or outdated browser version.
How to Fix:
- Reduce file size: Lower the resolution or frame rate before exporting.
- Check Internet connection: Make sure your connection is stable; use a wired network if possible.
- Clear browser cache:
For example, in Chrome: Settings > Privacy and Security > Clear browsing data > Cached images and files.
- Update your browser: Ensure your browser is the latest version.
- Export in segments: If the video is long, try exporting in smaller clips and then combine them.
2. CapCut PC
Common Reasons:
- Large projects with high-resolution clips.
- Insufficient storage on your computer.
- Background programs consuming CPU or memory.
How to Fix:
- Reduce export settings: Lower resolution or frame rate in the export menu.
- Check available storage: Ensure your computer has enough free disk space.
- Close background programs: Close unnecessary apps to free up memory.
- Restart CapCut: Sometimes a simple restart fixes temporary glitches.
- Update CapCut: Make sure you are running the latest version of the PC app.
3. CapCut App (Mobile)
iOS
Common Reasons:
- Limited device storage.
- Large or complex project.
- Temporary app cache issues.
How to Fix:
- Check storage: Settings > General > iPhone Storage – free up space if needed.
- Reduce export quality: Lower resolution or frame rate before exporting.
- Restart CapCut: Close the app completely and reopen.
- Reinstall CapCut: Clears cache and fixes minor bugs.
- Update CapCut: Always use the latest version from the App Store.
Android
Common Reasons:
- Low storage space.
- Large video projects.
- App cache or temporary glitches.
How to Fix:
- Check storage: Settings > Storage – clear space if necessary.
- Reduce export settings: Lower resolution or frame rate.
- Clear CapCut cache: Settings > Apps > CapCut > Storage > Clear Cache.
- Restart CapCut: Close and reopen the app.
- Update CapCut: Use the latest version from Google Play Store.
Additional Tips for All Platforms
- Avoid exporting while other heavy apps or programs are running.
- For long or multicolor projects, consider exporting in smaller segments.
If the problem persists, contact CapCut Support with details of your device, project size, and export settings.