CapCut enforces minimum age requirements in compliance with global data privacy laws (such as COPPA, GDPR-K, and local regulations). If you see an error like "Your age does not meet the requirements" during login, it means the date of birth linked to your account (e.g., via TikTok, Google, Apple, or email) indicates you are under the required age—typically 13 years old, or 16+ in certain regions (e.g., EU, South Korea). Below is a step-by-step guide by platform—Web ,PC ,App—to help you understand and resolve this issue:
🌐 On Web Platforms
Check Your Login Method
- If you're signing in via TikTok, Google, or Apple, your age is pulled from that platform's profile.
- CapCut does not collect age directly on web—it inherits it from your identity provider.
Verify Date of Birth on the Linked Account
- Go to your TikTok/Google/Apple account settings and confirm your date of birth is correct and reflects you as at least 13 years old (or 16+ if in the EU).
Wait and Retry After 24 Hours
- Some platforms cache age data. After updating your DOB, wait 24 hours before logging into CapCut Web again.
Clear Browser Data
- Clear cookies for CapCut Online to ensure no outdated session data interferes: Chrome: Settings > Privacy > Clear browsing data > Cookies and site data.
📍 Note: You cannot bypass age restrictions on web—compliance is enforced at the authentication layer.
💻 On PC Platforms (Windows/macOS Desktop App)
Identify Your Sign-In Provider
- The desktop app uses the same login system as the web version (TikTok, Google, etc.).
- Age verification happens before you enter the app interface.
Update Age on Source Platform
- If logged in via TikTok: Open TikTok mobile app → Settings → Account → Date of Birth → Edit (if allowed).
- For Google/Apple: Update your birthdate in your main account profile online.
Log Out and Reboot
- Fully log out of CapCut Desktop.
- Restart your computer to clear any cached tokens.
- Relaunch CapCut and attempt login again after 24 hours.
Check Regional Settings
- Your IP location may trigger stricter age rules (e.g., 16+ in Europe).
- If you've recently traveled or use a VPN, this could affect eligibility.
📍 Tip: The desktop app does not store age locally—it always checks with the identity provider in real time.
📱 On Mobile App Platforms (iOS/Android)
Error Appears During Initial Login
- If you see the age restriction message right after tapping "Log in with TikTok/Google/Apple", the issue originates from the linked account’s age data.
Correct Your Date of Birth
- TikTok users: Only accounts aged 13+ can link to CapCut. If your TikTok shows you as under 13, you must either:
- Wait until you turn 13, or
- Contact TikTok Support to verify/correct your DOB (if mistakenly set).
- Google/Apple ID: Ensure your birth year reflects you as ≥13. On iOS: Settings > [Your Name] > Name, Phone Numbers, Email > Edit > Birthday.
Do Not Create a New Account with False Info
- Submitting fake birthdates violates CapCut's Terms of Service and may result in permanent bans.
Appeal Option (If Available)
- Some versions of the app display a "Request Review" or "Appeal Age Restriction" button after the error.
- Tap it to submit proof of age (e.g., government-issued ID)—only if you're confident you meet the requirement.
Wait 24–48 Hours After Correction
- Identity providers often require time to propagate updated age data across services.
📍 Notice: CapCut does not allow under-13 users in most countries due to legal obligations. This is non-negotiable for safety and compliance.
🔁 Final Recommendations (All Platforms)
- Always use accurate, real personal information when creating accounts.
- If you're a parent/guardian, consider using family linking features (where available) on TikTok or Google to manage teen accounts.
- If you believe the restriction is a system error, contact CapCut Support through the official website or in-app help center with your account details and region.