If you're unable to import MP4 videos or JPG images into CapCut, the issue is usually related to file format compatibility. Even though a file may use a common extension, its actual format may not be supported by CapCut.
Why This Happens
Unsupported Formats
CapCut supports a range of common video and image formats, but some formats or encodings are not supported at the moment. Even if your file is labeled as MP4 or JPG, its actual format may not match the extension, and therefore cannot be recognized by CapCut.
Changing the File Extension Doesn't Work
Simply renaming a file's extension (for example, changing another format to ".mp4" or ".jpg") does not change the actual file format. As a result, the file may still fail to import into CapCut.
How to Fix This Issue
To resolve the problem, we recommend the following steps:
- 1
- Use a trusted third-party transcoding or conversion tool. 2
- Convert the video or image into a format supported by CapCut. 3
- Import the converted file into your project and continue editing.
Additional Notes
Supported File Formats
CapCut mainly supports the following file formats. Availability may vary depending on your device, operating system, and CapCut version. We recommend keeping CapCut updated to the latest version to ensure the best compatibility.
Need More Help?
If you continue to experience issues importing files, please check other Help Center articles or contact CapCut Support for further assistance.
Thank you for your understanding and support.