If you're logged into your CapCut account but still can't access AI features (e.g., AI Image Generation, AI Script-to-Video, Smart Cutout, etc.), the issue is likely due to one or more of the following reasons, which may vary by platform. Below is a logical, step-by-step diagnosis across all three supported platforms:
CapCut Online
- Step 1: Go to Capcut Online and sign in.
- Step 2: Try to use an AI tool (e.g., click "AI Generate Image" in a project).
- Step 3: If blocked, check the error message:
"AI features are not available in your region." → Your country/region is not yet supported for AI services (e.g., due to local regulations).
"You need credits to use this feature." → You have no valid credits (subscription expired, purchased credits used up, no activity credits).
"This feature requires Pro membership." → Some advanced AI tools require an active Pro subscription, even if you have credits.
- Step 4: Click your profile → "Credits" to verify:
Whether you have any usable credits.
Whether your Pro plan is active (if required).
- Step 5: Also check browser compatibility—AI features require Chrome, Edge, or Safari (latest versions); they don't work on outdated browsers or Firefox in some cases.
📍 Note: Web shows the most detailed error messages and is the best place to troubleshoot.
CapCut Desktop (Windows / macOS)
- Step 1: Open CapCut Desktop and log in.
- Step 2: Open a project and click an AI feature (e.g., "AI Remove Background").
- Step 3: If nothing happens or the button is grayed out:
First, ensure you're signed into the correct account (check the top-right profile icon).
Then, look for a small tooltip or pop-up explaining the block. Common causes:
▪️ No internet connection – AI features require online verification.
▪️ Insufficient credits – Even with Pro, some AI tools consume credits.
▪️ Region restriction – The app detects your IP location and disables AI if unsupported.
- Step 4: If no message appears, try using the same feature on CapCut Web—if it works there, your desktop app may need updating.
- Step 5: Go to Help → Check for Updates to ensure you're on the latest version (older versions may lack AI support).
📍 Important: Desktop often fails silently—so cross-checking with the Web is essential.
CapCut Mobile App (iOS / Android)
- Step 1: Open the CapCut mobile app (must be the latest version).
- Step 2: Tap "+" to create a project, then look for AI tools like "AI Portrait" or "Smart Cutout".
- Step 3: If the AI option is missing or disabled:
App version too old – Versions before 11.7.0 do not support the unified credit system or newer AI models.
Accounts are not properly synced – Force-close the app, reopen, and re-login.
Region restriction – Based on your device's IP or App Store/Play Store country setting.
Device performance – On low-end phones, some AI features are hidden to prevent crashes.
- Step 4: Go to Me → Credits to confirm you have a balance. If it shows "0", you can't use AI—even with Pro (if subscription credits expired).
- Step 5: Try switching networks (e.g., from Wi-Fi to mobile data)—some corporate or school networks block AI API calls.
📍 If you still experience problems, please contact our support team for further assistance.
Thank you for your patience as we expand AI accessibility worldwide!