If a template fails to publish or the publishing progress appears to be stuck, it is usually caused by temporary app data issues, network instability, or an outdated app version.
Why Does This Happens
Template publishing requires sufficient system resources, a stable network connection, and the latest app version. The issue may occur due to one or more of the following reasons:
- Temporary cache or app data issues
- Too many apps running in the background, causing insufficient system resources
- Unstable or slow network connections
- Using an outdated version of CapCut
Steps to Fix The Issue
- 1
- Clear Cache and Close Background Apps
Clear the app cache or your phone's cache, then close any other apps running in the background. This can help free up system resources and resolve temporary issues.
- 2
- Check Your Network Connection
Try switching between Wi-Fi and mobile data (4G).
If the issue persists, you can also:
- Connect to a different Wi-Fi network
- Restart the CapCut app
- Restart your phone
A stable network connection is required for successful template publishing.
- 3
- Update CapCut to The Latest Version
Check your phone's App Store or Google Play Store for available updates and make sure CapCut is updated to the latest version.
📍 Tip: When updating the app, please avoid uninstalling it, as uninstalling may remove your local projects.
Additional Notes
Publishing may take longer if your network is unstable or if your device is under heavy load. Please wait patiently after trying the steps above.
Need More Help?
If the problem continues after completing these steps, please visit other Help Center articles or contact CapCut Support for further assistance.
Thank you for your understanding and support.