Sometimes, a template may stop progressing during publishing. This is often related to temporary app cache, insufficient system resources, network instability, or platform limitations. The steps below can help you resolve the issue depending on the platform you are using—web version, desktop software, or mobile app.
Why This Happens
Template publishing can be interrupted due to one or more of the following reasons:
- Accumulated cache or temporary data in the app
- Multiple apps or processes running simultaneously, consuming system resources
- Weak or unstable network connections
- Using an outdated version of CapCut
- Platform limitations (desktop or web versions may have restricted template publishing functionality)
Steps to Fix The Issue
- 1
- Clear Cache and Close Other Apps (Mobile)
- Clear the app cache or your phone’s cache.
- Close unnecessary apps running in the background to free up system resources.
- 2
- Verify Your Network Connection
- Switch between Wi-Fi and mobile data (4G/5G) to see if the issue improves.
- You may also try:
- Connecting to a different Wi-Fi network
- Restarting the CapCut app
- Restarting your device
A stable network connection is required for successful template publishing.
- 3
- Update CapCut to The Latest Version
- Check your device's app store or the official CapCut website (desktop) for updates.
- Install the newest version without uninstalling the app, as uninstalling may delete your local projects.
Platform-Specific Notes
Web Version
- Template publishing is not supported.
- Projects must be exported from the web version and submitted via the mobile app.
Desktop App
- Partial or full support depending on the version.
- Templates can be created and saved, but some versions may require using the mobile app to complete publishing.
Mobile App
- Full support for template publishing.
- Templates can be created, edited, and published directly on the app.
If you are using the desktop or web version and encounter publishing issues, try completing the publishing process on the mobile app.
Additional Notes
- Publishing may take longer under poor network conditions or when your device is under heavy load.
- Please allow some time after performing the steps above before retrying.
Need More Help?
If the problem continues after following these steps, visit other Help Center articles or contact CapCut Support for further assistance.
Thank you for choosing CapCut.