What Should I Do If the Template Cannot Be Used?

1. Update the CapCut (Most Common Fix)

Please make sure you have the latest version of the CapCut app installed. Older versions may not support newer templates or may have loading issues.

How to Update Your CapCut Version?

Desktop:

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1. Open CapCut.
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2. Click the upgrade icon in the upper right corner (as shown in the image below) to update CapCut to the latest version.

Mobile:

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1. Open the App Store (iOS) or Google Play Store (Android).
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2. Search for "CapCut".
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3. If an "Update" button appears, tap it to install the latest version.

📍 Important: When updating, do not uninstall the app first. Uninstalling may result in the loss of your local drafts and unfinished projects.

2. Check Your Network Connection

Templates need to be downloaded from the server, so a poor internet connection can prevent them from loading.

How to Fix:

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1. Switch between Wi-Fi and mobile data to see if one works better.
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2. Turn Airplane mode on and off to refresh the network signal.

3. Verify App Permissions

Ensure CapCut has the necessary permissions, especially Storage access. Without this, the app cannot download template resources or access your media.

How to Fix:

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1. Go to your phone's Settings.
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2. Find Apps or Application Manager.
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3. Select CapCut.
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4. Go to Permissions and ensure storage is allowed.

4. Restart the App or Device

Sometimes, simply restarting can clear temporary glitches or cache errors.

How to Fix:

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1. Close CapCut completely from the background and reopen it.
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2. If the issue persists, restart your phone or tablet.

📍 Pro Tip: If the template was created by another user, it is possible that the author has deleted it or made it private, which would make it unusable for others.

If none of the above steps work, please contact CapCut support and provide your device model and app version for further assistance.