We sincerely apologize for any inconvenience caused. If your published template has no sound, it is likely due to copyright restrictions on the original music used.
📍 If you need further assistance, please contact our support team.
Why the Template Is Muted?
CapCut must comply with copyright laws. If an agreement with the copyright holder is not established, any videos or templates using the track will be muted. This ensures your content stays compliant and avoids copyright issues.
How to Restore Sound?
CapCut Online
- Log in to CapCut Online.
- Open the template in the editor.
- Navigate to the "Audio" tab and replace the muted track with a licensed one.
- Save changes and update the published template.
CapCut Desktop
- Launch the CapCut Desktop and open your template.
- Click on the "Audio" section in the timeline or editor panel.
- Replace the muted music with a track you have rights to use, or pick one from CapCut's licensed library.
- Save and re-publish the template.
CapCut App (iOS/Android)
- 1
- Open your template in the CapCut app.
- 2
- Go to the Sound or Audio section. 3
- Replace the muted track with music you have the rights to use, or select a track from CapCut's licensed music library. 4
- Save and re-publish the template.
📍 Always use original music or tracks from CapCut's licensed library to avoid muting.
📍 Editing the soundtrack before publishing helps ensure your templates retain sound.
📍 Regularly check your published templates to confirm audio playback.
Your understanding and support are greatly appreciated as we work to provide a safe and compliant platform for creators.