If your video appears to be stuck or is progressing very slowly during the AI Ultra HD export process, the most common cause is high server load and queuing. The AI Ultra HD feature relies on powerful cloud servers to process and enhance your video with advanced algorithms. When many users are simultaneously requesting this resource-intensive service, the system places tasks in a virtual queue, which can make your export appear stalled or unresponsive, even though it is still in progress.
đź“Ť If the issue continues, please feel free to contact our support team for further assistance. To help resolve or work around this situation, please consider the following steps:
1. Allow Additional Time and Monitor Progress
- First, wait patiently for 15–20 minutes before taking further action. The queue is dynamic, and your task will proceed once resources become available.
- If available, keep an eye on any progress indicator or task ID shown in the export window, as it may update slowly but steadily.
2. Avoid Frequent Restarts
- Do not cancel and restart the export repeatedly, as this may reset your position in the queue, causing further delay. Each new submission could be treated as a fresh request.
3. Ensure a Stable Network Environment
- Verify your internet connection remains stable and active throughout the process. AI Ultra HD requires a consistent upload and download link to communicate with processing servers.
- If possible, switch to a more reliable Wi-Fi network or use a wired Ethernet connection to avoid interruptions.
4. Consider Alternative Export Methods
- If you are on a tight deadline, you may temporarily switch to a non-AI export option, such as standard HD or 4K export. This process is performed locally and is not affected by server congestion.
- You can retry AI Ultra HD export later during off-peak hours, such as late at night or early in the morning, when server demand may be lower.
We sincerely apologize for any inconvenience caused by this delay. Our team is continuously working to scale server capacity and optimize processing efficiency to provide a smoother experience for all users. Thank you for your patience and understanding as we improve our services.