What Should I Do If CapCut Shows "No Internet Connection" or Cannot Connect?

💻 On Web Platforms

Step 1: Use a Supported Browser

• CapCut Web works best on the latest version of Google Chrome.
• Avoid outdated browsers like Internet Explorer or legacy Edge.

Step 2: Clear Browser Cache and Cookies

• Go to browser settings → Privacy & Security → Clear browsing data (select cached images/files and cookies).
• Then reload CapCut Online.

Step 3: Disable Browser Extensions

• Ad blockers (e.g., uBlock Origin), privacy tools, or script blockers may prevent CapCut from loading.
• Test in Incognito/Private mode—if it works, disable extensions one by one.

Step 4: Ensure Stable Internet Speed

• CapCut Web requires a stable connection of at least 5 Mbps.
• If your home network is unreliable, try using a mobile hotspot.

🖥️ On PC Platforms (Windows/macOS Desktop App)

Step 1: Confirm General Internet Access

• Make sure other applications can connect to the internet.
• Temporarily disable firewall or antivirus software to rule out blocking.

Step 2: Adjust Hardware Acceleration Settings

• In CapCut Desktop: Click Settings (top-right) → Performance → Turn OFF:
  • Hardware-accelerated encoding
  • Hardware-accelerated decoding → Click Save and restart CapCut.

Step 3: Free System Resources

• Close unused apps—especially browsers with many tabs or other video editors.
• Low RAM or insufficient disk space can cause apparent connectivity failures.

Step 4: Update the Desktop App

• Go to Settings → About → Check for Updates.

📍 Notice: Do not uninstall during an update, as this may result in loss of unsynced local projects.

Step 5: Re-login to Your Account

• Session tokens may expire silently.
• Go to Profile → Log Out, then sign back in.

📱 On Mobile Platforms (iOS/Android)

Step 1: Verify Your Internet Connection

• Open another app (e.g., YouTube or Safari) to confirm you're online.
• Try switching between Wi-Fi and mobile data (4G/5G)—some networks block CapCut's servers.
• Public Wi-Fi (e.g., at schools or workplaces) may restrict access to cloud or media services.

Step 2: Restart the App and Device

• Fully close CapCut (swipe it away from recent apps).
• Restart your phone to clear temporary network glitches.

Step 3: Check Network Permissions for CapCut

• Ensure CapCut can use the internet:
  • Android: Settings > Apps > CapCut > Mobile data & Wi-Fi > Enable both.
  • iOS: Go to Settings > Cellular > CapCut and ensure it’s allowed; also disable "Low Data Mode" if enabled.

Step 4: Clear App Cache

• In CapCut: Profile → Settings → Clear Cache.

📍 Never clear "App Data" in system settings—this permanently deletes all local projects.

Step 5: Update CapCut

• Outdated versions may be incompatible with current backend services.
• Update via the App Store (iOS) Download CapCut or Google Play (Android).

Step 6: Disable VPNs or Ad Blockers

• Tools like VPNs, DNS filters, or ad blockers can interfere with CapCut's connection.
• Temporarily turn them off and test again.

🔁 Final Universal Fixes (Apply to All Platforms)

• Restart your router/modem to refresh your IP and DNS.
• Check CapCut's official social media or service status pages—there may be a server-side outage.
• If nothing works, contact CapCut Support with details: device type, OS version, CapCut version, and when the issue began.

📍 Tip: Enable Auto-Save to Cloud in CapCut settings so your projects stay protected even during connectivity interruptions.