The "Thinking…" status appears only when using generative AI features in CapCut—such as AI Script-to-Video, AI Image Generation, "Magic Design," or chat-based creation tools. This phase indicates that your request is being processed by CapCut's cloud AI models in real time.
Below is a platform-by-platform breakdown.
🌐 CapCut Online
Does this issue occur? → Yes
Why Does It Happen:
- High server load or regional traffic spikes.
- Your prompt is too vague, overly complex, or contains unsupported requests.
- Unstable internet interrupts the streaming response from the AI server.
- You've hit daily usage limits (common for free accounts).
How to Fix:
- 1
- Wait 30–60 seconds—occasional delays are normal during peak hours. 2
- Refresh the page and rephrase your prompt with more detail (e.g., "Generate a 4K vertical video of a cat cooking ramen in Tokyo, anime style" ). 3
- Use a desktop browser like Chrome or Edge; avoid mobile browsers for AI tasks. 4
- Ensure a stable, high-speed internet connection. 5
- If stuck repeatedly, try an incognito window or log out and back in to reset session data.
💻 CapCut Desktop (Windows / macOS)
Does this issue occur? → Yes
Why Does It Happen:
CapCut Desktop does support cloud-based AI features that trigger the "Thinking…" state—such as AI Image Animation, Text to Video, and cloud-enhanced Smart Cutout. When these tools are used, the app communicates with CapCut's AI servers, and a persistent "Thinking…" message may appear during processing. If it gets stuck, the cause is typically:
- Unstable or blocked internet connection (e.g., by firewall/VPN),
- Outdated app version using deprecated AI endpoints,
- High server demand during peak hours,
- Or an unsupported AI template imported from mobile/web.
⚠️ Note: Unlike rendering or timeline playback—which show "Processing" or progress bars—only AI-driven actions display "Thinking…" on Desktop.
How to Fix:
- 1
- Check your internet connection. 2
- Update CapCut Desktop. 3
- Restart the app and retry, fully close CapCut, reopen it, and run the AI feature again. 4
- Try again later. 5
- Check template compatibility. Some AI templates from mobile or web may not be fully supported on Desktop. 6
- Recreate the project if needed. Start a new project and reapply the AI feature if the issue persists.
📱 CapCut Mobile App (iOS / Android)
Does this issue occur? → Yes
Why Does It Happen:
- Weak or fluctuating network (Wi-Fi/cellular) breaks the connection to AI servers.
- Device memory is low, causing the app to freeze during background processing.
- Rapid successive AI requests trigger rate-limiting.
- The AI service is temporarily under maintenance or overloaded.
How to Fix:
- 1
- Close background apps to free up RAM. 2
- Switch to a stronger Wi-Fi network. 3
- Simplify your request—break complex ideas into smaller steps. 4
- Force-close and restart the CapCut app. 5
- Update to the latest version via App Store or Google Play. 6
- Wait a few minutes before retrying—server-side issues often resolve automatically.
📍 Tip: For full access to generative AI features (e.g., AI avatars, script-to-video), Mobile and Web offer the most complete experience. Desktop excels at precision editing with AI-assisted refinement, but some advanced generative models remain mobile-first.
General Tips to Avoid "Stuck Thinking"
- Write clear, specific prompts with visual details (e.g., "cyberpunk style, 9:16 vertical, 1080p" ).
- Avoid uploading >10 images at once or sending >3 rapid AI requests in succession—this can trigger rate limits.
- Keep your app or browser updated; older versions may fail to connect to current AI APIs.
- Use JPEG instead of HEIC, and compress input images to under 10 MB for faster, more reliable AI processing.
📍 If problems persist, contact CapCut Support.
Thank you for your patience—and happy creating!