Sharing edited videos from CapCut should be a seamless experience, whether you're using the Web, Desktop App, or Mobile (iOS/Android) version. However, users across all three platforms occasionally encounter issues when trying to export or share their videos. The causes and solutions can vary significantly depending on the device and connection method.
Below is a comprehensive, platform-specific troubleshooting guide based on real-world user reports, official support documentation, and network behavior analysis. We've verified connectivity and functionality across Web, PC, and Mobile endpoints to provide accurate, up-to-date solutions.
🌐 Web Version (Browser)
The Web version is sensitive to browser extensions and cookies.
- Disable Extensions: Browser add-ons (Ad-blockers, Privacy tools) often block sharing APIs. Try using Incognito/Private Mode.
- Clear Browser Data: Clear your browser's cookies and cached images/files.
- Refresh & Re-authenticate: If sharing to a platform fails, disconnect and reconnect your social media account within the Web app.
- Download Locally: The safest method is to click "Download" the video file, then upload it directly to your social platform via their website.
🔹 Desktop App (Windows / macOS)
PC issues are often related to permissions, disk space, or firewall blocks.
- Run as Admin: Right-click the CapCut icon and select "Run as administrator" to grant necessary permissions.
- Clear Cache & Check Space:
- Go to Settings (bottom-left) > Advanced.
- Click "Clear Cache".
- Ensure your export path drive has enough free space.
- Firewall Check: Verify that your antivirus or firewall isn't blocking CapCut's internet access.
- Manual Export (Fallback): If direct sharing (e.g., to YouTube) fails, use the "Export" button to save the file locally, then upload it manually.
Mobile App (iOS / Android)
Mobile issues are usually caused by network instability or cached data conflicts.
- Switch Networks: Try toggling between Wi-Fi and mobile data (4G/5G). A weak signal is the most common cause.
- Clear Cache (In-App):
- Go to Me > Settings (or the gear icon).
- Tap Storage or Clear Cache.
- Warning: Do NOT clear data via your phone's system settings, as this will permanently delete your local drafts.
- Update the App: Ensure you have the latest version from the App Store or Google Play.
How to Report the Issue
If the problem persists across all devices, please provide specific details to support:
- Target Platform: Which app are you sharing to? (e.g., TikTok, YouTube).
- Error Message: Copy the exact text of the error pop-up.
- Screenshot: Attach a screenshot of the error screen.
We apologize for the inconvenience and appreciate your feedback to help us improve.