When importing files from your phone's photo album into CapCut, you may notice that some or all files appear as black screens in the import preview. This is usually related to loading time, file size, or file format compatibility.
Please follow the steps below to troubleshoot the issue.
Try These Quickfixes First
- Wait for the page to finish loading If your album contains many files or large assets, CapCut may need extra time to load the previews.
- Restart the CapCut app Closing and reopening the app can help resolve temporary loading issues.
All Assets Appear as Black Screens
If all files appear black during the import preview, it may be because:
- The local asset files are too large
- There are too many files loading at once
In these cases, CapCut requires additional time to generate previews.
What you can do: Please wait patiently for the loading process to complete, or try importing fewer files at a time.
Only Some Assets Appear as Black Screens
If only certain files appear black, possible reasons include:
- The file format is not supported by CapCut
- The file is corrupted and cannot be used
Supported File Formats
iOS: BMP (.bmp), JPEG (.jpg, .jpeg), PNG (.png), WebP (.webp), HEIF (.heic, .heif), 3GP, MP4, MOV, .m4v
Android: BMP, JPEG (.jpg, .jpeg), PNG, WebP, AVI, 3GP, MP4, MKV, MOV, FLV
If your file format is not listed above, it cannot be imported into CapCut. You can try converting the file to a supported format before importing.
Still Need Help?
If none of the solutions above resolve the issue, please contact us and include:
- A clear description of the problem
- The steps you've taken
- Relevant screenshots or screen recordings
Our technical team will investigate further. Thank you for your understanding and continued support of CapCut.