When importing media into CapCut, you may see a prompt saying "No media yet" on the album page. This usually means CapCut is unable to display your local assets temporarily. Below are some common reasons and solutions to help you resolve the issue.
Assets Are Still Loading
Why This Happens
If your device contains a large number of local assets, the files are large, or your device's performance is limited, the album page may take longer to load. This applies to mobile devices, web browsers, and desktop environments.
What You Can Do:
- Restart the CapCut app or refresh the web page.
- Return to the album page and wait patiently for the loading to complete (typically no longer than 30 seconds).
- Make sure your app or browser is updated to the latest version. For example, this issue has been optimized starting from version 13.0.0, so updating may help.
Incorrect Category Selected During Import
Why This Happens
CapCut displays assets based on the selected category during import. For example, if the main category is set to Videos, only video files will appear. Photo files will not be shown under the Videos category.
What You Can Do:
- Switch to the correct category, such as "Photos," to view your image assets.
Album Access Permission Not Fully Granted
Why This Happens
CapCut needs permission to access your device's photos and videos. If permission is incomplete or restricted, local assets may not appear on the album page.
What You Can Do:
On Desktop (PC/Mac):
- Make sure the files are stored in a local folder on your computer (such as Desktop or Documents)
- Avoid importing files directly from external drives or cloud-synced folders
- Restart the CapCut desktop application and try importing the files again
After granting permission or adjusting file access, please restart CapCut.
(You can change or revoke these permissions at any time.)
On iPhone:
- Go to Settings > Privacy & Security > Photos
- Select CapCut
- Grant access to your photo library
On Android:
- Go to Settings > Apps
- Find CapCut in the app list
- Tap Permissions
- Enable Photos and Videos or Storage
- Set the permission to Allow all
Still Need Help?
If none of the solutions above resolve the issue, please contact us and include:
- A clear description of the problem
- The steps you've taken
- Relevant screenshots or screen recordings
Our technical team will investigate further. Thank you for your understanding and continued support of CapCut.