What Should I Do If the Album Screen Goes Black While Importing Materials?

🔹 Desktop App (Windows / macOS)

On Desktop, this is often related to hardware acceleration or temporary file corruption.

1
1. Clear Cache / Restart
   1. Close the CapCut desktop application.
   2. Restart your computer to clear any stuck system resources.
   3. Reopen CapCut and attempt to import the media again.

2
1. Check File Paths
   1. Ensure the video/photo files have not been moved or deleted from your hard drive since the last time you used the app.

🔹 Mobile App (iOS / Android)

Mobile devices often experience this due to cache overload or permission hiccups.

1
1. Refresh the Media Source
   1. Open CapCut and tap "New video".
   2. Re-import the video that isn't displaying properly.
2
2. Restart the App
   1. Close the CapCut app completely (swipe it away from the recent apps list).
   2. Reopen the app and try importing it again.
3
3. Check Permissions
   1. Ensure CapCut has permission to access your photos. Go to your phone's Settings > CapCut > Photos/Media and verify it is allowed.

🌐 Web Version (Browser)

Browser issues are usually tied to storage or internet connectivity.

1
1. Refresh the Browser
   1. Simply refresh the browser page (F5 or Ctrl+R).
   2. Log back into your CapCut account.
2
2. Check Internet Connection
   1. A weak connection can prevent thumbnails from loading, making them appear black.
   2. Try switching networks or waiting for the connection to stabilize.
3
3. Clear Browser Cache
   1. Clear your browser's cache and cookies to remove corrupted temporary files.

📍 Tip: If the problem persists across all platforms, the media file itself might be corrupted and unreadable by the software.