HomeTemplates & TrendsWhat Should I Do If the Album Screen Goes Black While Importing Materials?

What Should I Do If the Album Screen Goes Black While Importing Materials?

A black screen during the import process is typically caused by a temporary glitch in the app's media loading process, cache issues, or permission settings. This issue can usually be resolved by refreshing the media library view or restarting the application.

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importing problem on CapCut
CapCut
CapCut
Jan 27, 2026
2 min(s)

A black screen during the import process is typically caused by a temporary glitch in the app's media loading process, cache issues, or permission settings. This issue can usually be resolved by refreshing the media library view or restarting the application.

Table of content
  1. 🔹 Desktop App (Windows / macOS)
  2. 🔹 Mobile App (iOS / Android)
  3. 🌐 Web Version (Browser)

🔹 Desktop App (Windows / macOS)

On Desktop, this is often related to hardware acceleration or temporary file corruption.

    1
  1. Clear Cache / Restart
    1. Close the CapCut desktop application.
    2. Restart your computer to clear any stuck system resources.
    3. Reopen CapCut and attempt to import the media again.
Clear Cache
    2
  1. Check File Paths
    1. Ensure the video/photo files have not been moved or deleted from your hard drive since the last time you used the app.

🔹 Mobile App (iOS / Android)

Mobile devices often experience this due to cache overload or permission hiccups.

    1
  1. Refresh the Media Source
    1. Open CapCut and tap "New video".
    2. Re-import the video that isn't displaying properly.
    2. 2
  2. Restart the App
    1. Close the CapCut app completely (swipe it away from the recent apps list).
    2. Reopen the app and try importing it again.
    3. 3
  3. Check Permissions
    1. Ensure CapCut has permission to access your photos. Go to your phone's Settings > CapCut > Photos/Media and verify it is allowed.
    Check Permissions

    🌐 Web Version (Browser)

    Browser issues are usually tied to storage or internet connectivity.

      1
    1. Refresh the Browser
      1. Simply refresh the browser page (F5 or Ctrl+R).
      2. Log back into your CapCut account.
      2. 2
    2. Check Internet Connection
      1. A weak connection can prevent thumbnails from loading, making them appear black.
      2. Try switching networks or waiting for the connection to stabilize.
      3. 3
    3. Clear Browser Cache
      1. Clear your browser's cache and cookies to remove corrupted temporary files.

    📍 Tip: If the problem persists across all platforms, the media file itself might be corrupted and unreadable by the software.

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