Some users notice two charges around their CapCut Pro billing date. This situation can be caused by either multiple accounts or automatic retry attempts after a failed payment. Understanding the common causes can help you identify the reason and take the necessary actions to resolve it. 📍 If you are unable to locate the account or need assistance with duplicate charges, please contact our support team for assistance.
Multiple CapCut Accounts
One common reason for double-billing is having more than one CapCut account with an active Pro subscription. For example, you might have registered using different email addresses—personal and work emails—or through social media platforms like Google, Facebook, or Apple.
To resolve this, locate the account that was charged and review its subscriptions. You can then:
- Terminate any redundant Pro subscriptions.
- Remove stored payment methods if the account is no longer needed.
- Delete the account if you don't intend to keep it.
If you've forgotten the login credentials for your other accounts, you can reset your password from the login page and regain access to manage subscriptions.
Duplicate Charges from Failed Payment Attempts
Another reason for seeing two charges is that CapCut Pro renews automatically. If the payment method on file cannot be processed for some reason, CapCut will attempt the transaction again. A successful charge on the second attempt may appear as an extra fee, even though it reflects the original subscription renewal.
How to Check and Prevent Double Billing
To prevent future double charges:
1. Confirm that you only have one active Pro subscription per account.
2. Keep your payment methods up to date.
3. Regularly monitor your billing history to identify duplicate or unnecessary subscriptions.