If you notice that you were charged a different or higher price for the same item compared to other users, this can be confusing. In most cases, the difference is related to how promotions, eligibility rules, and pricing mechanisms are applied rather than an error in your purchase. 📍 If you have concerns about a specific charge or believe there may be an issue, please contact our support team for further assistance.
Sales Events Are Not Always Available to Everyone
CapCut regularly launches sales events and promotional campaigns, but these offers may only be available to specific users. Eligibility can depend on factors such as region, account history, device type, or participation timing. This means some users may see discounted prices, while others are shown standard pricing for the same item.
Limited-Time and Targeted Promotions
Some discounts are time-limited or targeted, meaning they only appear during a certain period or for selected user groups. If a promotion has already ended or is not available to your account, the price displayed at checkout may be higher than what others received earlier or under different conditions.
The Checkout Price is the Final Reference
The most important thing to note is that the final price shown at checkout is the authoritative price. Prices displayed earlier in the app or seen by other users may differ due to ongoing updates or promotions. Before completing a purchase, always review the checkout page carefully to confirm the total amount, including any applicable taxes or fees.
Pricing Differences Are Not Errors
Being charged a higher price does not necessarily mean there was a mistake. It usually reflects differences in promotion eligibility, timing, or pricing rules. CapCut aims to provide fair pricing while balancing promotional opportunities and market conditions.
CapCut appreciates your understanding and continued support as it works to deliver the best possible experience.