Payment & Billing
Learn how to add or update payment methods, view invoices, request refunds, and resolve billing errors. Clear instructions for subscriptions and one-time purchases.
What Should I Do If I Encounter a Payment Error?
Payment errors can sometimes occur when subscribing to CapCut Pro, CapCut Teams, or making in-app purchases.
Do I Enjoy The Old Price If I Resubscribe?
Please note that CapCut Pro membership fees may change over time due to market conditions, product development plans, adjustments to membership benefits, and special promotional campaigns.
Why Am I Notified of A Charge Before Renewal?
CapCut subscriptions, such as CapCut Pro or CapCut Teams, are set to auto-renew at the end of each billing cycle. You may receive a notification about a charge one day before your subscription renews.
Why Was I Billed Twice for CapCut Pro?
Some users notice two charges around their CapCut Pro billing date. This situation can be caused by either multiple accounts or automatic retry attempts after a failed payment.
What Should I Do If I Can't Cancel Auto-renewal?
Auto-renewal status is managed through secure billing systems that protect user accounts and payment information. Because of this, cancellation permissions and subscription records cannot always be modified directly by users in special cases.
How Do I Fix Export Issues in CapCut?
If you encounter problems while exporting a video in CapCut, the error code shown on your screen can help identify what went wrong.
Why Do I Get the "You're Currently Subscribed to This" Message When Paying for a CapCut Subscription?
The prompt "You're currently subscribed to this" indicates that the account or platform you're using already has an active CapCut subscription.
Why Is the Price Different on the CapCut Mobile App and Desktop?
This difference is intentional and is mainly due to how CapCut operates across different devices, each offering distinct features, workflows, and membership benefits.
Why Am I Charged a Different or Higher Price for the Same Item?
If you notice that you were charged a different or higher price for the same item compared to other users, this can be confusing.
